FAQ

Because we deal exclusively in heavy industrial equipment, all delivery locations must be equipped to safely offload the freight. The delivery site must have a forklift, a skid steer with forks, or a standard commercial loading dock. Deliveries to residential addresses, locations requiring a liftgate, or remote zones fall outside our standard flat-rate zones and will be quoted transparently during our pre-capture coordination process.

You will never pay surprise customs, import duties, or cross-border brokerage fees. When you place an order, your payment method is strictly authorized, not charged. We only capture your payment and process the order after you have reviewed and approved the final logistical terms with our team.

In-stock orders are typically processed and dispatched within 1 to 3 business days following your final approval of the shipping terms. Transit times generally range from 2 to 7 business days depending on your specific location and routing.

All products listed on Griffin Attachments are priced in Canadian Dollars (CAD).

Yes, we offer financing directly through Shopify to help you manage cash flow and get the equipment you need now. You can view your payment options during the checkout process.

We guarantee that our products will match their description and fit the machine quick-attach system specified at the time of purchase. If a fitment error occurs due to our listing, or if you receive the incorrect item, we will evaluate the issue and arrange for a modification or exchange at no additional freight cost to you.

We maintain a strict 14-day return policy for standard inventory. The attachment must be in the exact condition you received it—completely unused, unmounted, unpainted, and unmodified. All standard returns are subject to a 20% restocking fee, and the buyer is 100% responsible for arranging and paying for return freight to our Metro Vancouver Fulfillment Center. Original shipping fees are non-refundable.

All products are sold strictly subject to the respective manufacturer’s warranty, which serves as the exclusive remedy for defects in material or workmanship. While we do not issue our own warranties, through our Warranty Shield guarantee, we pledge to manage the administrative claim process with the manufacturer on your behalf to ensure you receive the replacement parts or structural resolutions guaranteed by their policy.